Customer Service

Customer Service and Inquiries

R&D Innovative Solutions Inc has offices in the USA and Canada. The Customer Services department is available Monday-Friday, excluding Canadian and US statutory holidays between 8:30 am and 4:00 pm ET.


NOTE: Some of our products are CANADIAN RESTRICTED GOODS. Therefore, all parties interested in our products or in any form of collaboration are kindly asked to contact us by email prior to calling us. R&D Innovative Solutions Inc. responds to inquiries only in writing and only if deemed appropriate at its sole discretion. Please also note that in the event we choose to satisfy a purchase order (PO) from a customer, we will send the said customer a written PO acknowledgment.

24X7 Technical Support

We offer the highest quality 24X7 technical support to US and Canadian customers. R&D Innovative Solutions Inc has offices in the USA and Canada.


The North American Water Quality Association WQA selected the Innosol technology and instrumentation as one of the most important innovations. Search for Innosol here

"...Innovative Multi-Application Large Volume Contaminant Detector: Reduces Process Costs, Monitors Product Water Quality, and Enhances Consumer Safety...The new instrumentation platform, Innosol-PLF, allows in-situ (online) detection, sizing, counting, and advanced monitoring of a wide range of biological and inorganic suspended solids (and more) in thousands of gallons of water and other liquid media, allowing for a number of unique cost-saving applications in industrial, commercial, and municipal markets..."

See how Innosol instrumentation can benefit your facility

The value added summary breaks down the benefits of Innosol instrumentation stage by stage in water treatment processes so you can see what applies to your facility.

Limited-time offer

Free-of-charge on-site in-situ in-depth analysis of performance of all stages of water treatment processes and distribution.

Managers or engineers of Canadian and US Drinking water treatment facilities and water distribution systems are offered free-of-charge help to learn in depth performance of all water-treatment processes at their sites to identify ways of improving water quality, water safety, and economic efficiency of potable water production and distribution. Strict confidentiality guaranteed where requested.

Learn more and apply.